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FAQ

Carestreams Support > FAQ
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frequently asked questions

  • 1. What services do you provide?

    We provide a range of disability support services tailored to individual needs, including:

    1. Daily personal care and assistance
    2. Community participation, intensive care and social support
    3. Supported independent living (SIL)
    4. In-home support
    5. Support coordination
    6. Transport assistance
    7. Capacity-building supports

    All services are person-centred and designed to support independence, choice, and control.

  • 2. Who can access your services?

    Our services are available to:

    1. NDIS participants (self-managed, plan-managed, or NDIA-managed)
    2. Individuals awaiting NDIS approval (short-term or private support options may be available)
    3. Families and carers seeking support
  • 3. Are you a registered NDIS provider?

    Yes, Carestreams support a registered NDIS provider and comply with all NDIS Quality and Safeguards Commission standards to ensure safe, high-quality support.

  • 4. How do I get started with your services?

    Getting started is easy:

    1. Contact us by phone, email, or online enquiry
    2. We’ll discuss your needs, goals, and NDIS plan
    3. We’ll create a personalised support plan with you
      Services begin at a time that suits you
  • 5. Can I choose my support workers?

    Yes. We believe in choice and control. Wherever possible, we match you with support workers based on your preferences, needs, culture, language, and interests.

  • 6. Can you support me in my own home?

    Absolutely. We provide in-home support to help with daily living tasks while promoting independence and comfort in your own environment.

  • 7. Do you offer flexible support hours?

    Yes. We offer flexible support, including weekdays, weekends, evenings, and public holidays, depending on availability and your needs.

  • 8. How are services funded?

    Services can be funded through:

    1. NDIS plans (Core, Capacity Building, or Capital supports)
    2. Self-managed or plan-managed funding
    3. Private fee-for-service arrangements


    We are happy to help you understand how your funding can be used.

  • 9. What areas do you service?

    We provide support across Canberra, Goulburn, Cooma and Yass. Please contact us to confirm availability in your area.

  • 10. How do you ensure safety and quality?

    We prioritise safety and quality by:

    1. Employing trained and screened support workers
    2. Conducting regular staff training
    3. Following NDIS Practice Standards
    4. Encouraging participant feedback and continuous improvement
  • 11. Can family members be involved in my care?

    Yes. With your consent, we welcome family members and carers to be involved in planning and supporting your care.

  • 12. What if I’m not happy with my support?

    Your satisfaction matters to us. If you have concerns:

    1. Speak with your support worker or coordinator
    2. Contact our management team
    3. Use our formal complaints process if needed


    We take feedback seriously and aim to resolve issues promptly.

  • 13. How do I change or cancel services?

    You can change or cancel services by providing notice as outlined in your service agreement. We’ll explain all terms clearly before services begin.

  • 14. How do I contact you?

    You can contact us via:
    Phone: +61-414 035 652
    Email: info@carestreamssupport.com.au
    Website: https://carestreamssupport.com.au