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About Us

Carestreams Support > About
who we are

A NDIS PROVIDERS IN QUEANBEYAN AND CANBERRA

Carestreams support offers services to individuals with disabilities, as well as to young people and children in out-of-home care, along with their families and communities. The individuals we support benefit from services tailored to address their daily needs and assist them in reaching their goals.

Client base

00k+

our success rate

00%

Carestream’s values of Compassion, Integrity, Dignity, and Inclusiveness embody the life and character of Jesus. We embody our values of Collaboration, Empowerment, Dignity, and Respect in everything we do while delivering the highest quality of care.

Our Vision

Carestream is committed to uplifting individuals and communities through compassionate support and shared hope. As a profit organization inspired by God’s love in Jesus Christ, our care reflects a belief in growth (“becoming”) and aligning life with purpose (“participating”). We strive to empower people with disabilities and their families to live meaningful, healthy, and fulfilling lives.

Our Mission

Carestream's support is dedicated to assisting individuals who are vulnerable and marginalized within our community. Carestream's support is specifically dedicated to serving, caring and to deliver innovative, high-quality support services to individuals with disabilities, enabling them to lead fulfilling lives and enhance their overall lifestyle.

our core value

  1. INTEGRITY
We are dedicated to personal and organizational honesty, fairness, and transparency. Integrity is not merely a standalone act; it is an attitude and orientation rooted in humility and respect for others. At Carestream, integrity is a cornerstone of our operations and interactions. We are dedicated to upholding the highest ethical standards, ensuring that our actions consistently reflect our values and commitments. Our team operates transparently and honestly, fostering trust with our clients, their families, and the communities we serve. We believe that integrity means being accountable for our decisions and actions, providing services that are honest and respectful. By maintaining integrity, we not only adhere to regulatory and legal requirements but also build strong relationships based on trust and respect. Our commitment to integrity ensures that our clients receive the quality care they deserve, and it reinforces our reputation as a reliable and ethical service provider.  
  1. INCLUSIVENESS
We serve everyone with a spirit of openness, recognizing our shared humanity.  At Carestream, we believe in fostering an environment of inclusiveness where every individual is valued and respected. Our commitment to inclusiveness means ensuring that all clients, regardless of their background or abilities, have equal access to our services and opportunities. We strive to create supportive spaces that embrace diversity and encourage participation from everyone. By actively listening to the voices of our clients and their families, we tailor our programs and services to meet their unique needs, promoting a sense of belonging and community. Our focus on inclusiveness not only enhances the quality of the support we provide but also empowers individuals to thrive and live fulfilling lives.
  1. COMPASSION
Driven by a spirit of loving service, we provide care and understanding to those in need. Our compassion reflects profound empathy and love for humanity, inspiring us to practice radical generosity and selfless service. At Carestream, compassion is at the heart of everything we do. We understand that many of our clients face challenges that can impact their quality of life, and we are committed to providing support that is both empathetic and understanding. Our team takes the time to listen to the experiences and emotions of each individual, recognizing that compassionate care goes beyond meeting physical needs. We strive to provide emotional support and build meaningful connections, ensuring that our clients feel valued and understood. By fostering an environment of compassion, we aim to uplift and empower individuals, helping them navigate their journeys with kindness and respect. Our approach not only enhances the well-being of those we serve but also promotes a sense of community and belonging.  
  1. DIGNITY
We honor the inherent worth of every individual and recognize their ability for self-determination. At Carestream, we uphold the principle of dignity as a fundamental aspect of our service delivery. We believe that every individual deserves to be treated with respect, compassion, and recognition of their inherent value. Our commitment to dignity means creating an environment where clients feel safe, valued, and empowered. We focus on actively listening to their needs and preferences and involve them in decision-making processes regarding their care and support. By promoting dignity, we help individuals maintain their self-esteem and autonomy, allowing them to lead fulfilling lives on their own terms. Our staff is trained to approach each interaction with sensitivity and respect, ensuring that everyone is treated as a valued member of our community.  
  1. CHILD SAFEGUARDING
Carestream’s support is dedicated to upholding the rights of children and young people to privacy, safety, being heard, and participating actively in their lives. We create physically, emotionally, and culturally safe environments that are highly nurturing for vulnerable children and young people who are unable to live with their families and/or who have disabilities.  
  1. GOVERNANCE
Carestream’s Support Governance Framework outlines our commitment to strong governance through transparency and accountability, ensuring we meet our ethical, legal, and financial obligations while enabling Lifestyle Solutions to fulfill its mission, vision and purpose. We have embraced best practice principles derived from research and evaluation of corporate governance in both nonprofit and commercial organizations. For more information about our governance commitments, please refer to the attached documents:
Client Feedback

WHY CLIENT CHOOSE US

  1. MULTILINGUAL TEAM A multilingual team is available to assist non-English speaking participants whenever possible.
  1. CULTURAL SENSITIVITY As trusted NDIS service providers, we strive to match our clients with someone of a similar cultural background whenever possible, upon request. We celebrate diversity and work to ensure our services are culturally appropriate and respectful.
  1. THOROUGH NDIS SCREENING PROCESS We implement a thorough NDIS screening process for all our staff, which includes Criminal Record Checks and Working with Children/Vulnerable People checks.
  1. FLEXIBILITY WITH CARE PLANS We offer flexible care plans tailored to your needs, developed in collaboration with you, your family, your GP, and our experienced Service Manager to meet the unique needs and preferences of each client.
  2. COMPASSIONATE CARE Our dedicated staff approach every interaction with empathy and understanding.
  3. PROFESSIONAL EXPERTISE Our experienced team is knowledgeable and skilled, providing high-quality support. We prioritize transparency and keep clients informed every step of the way.
  4. TRUST AND RELIABILITY Clients can count on us for consistent and dependable support.
our team

our dedicated team

At the heart of our organisation is a dedicated team of compassionate, skilled, and committed professionals who genuinely care about the people they support. Our team brings together a diverse range of experience across disability support, community services, and allied health, all working in alignment with the values and principles of the NDIS.

We believe that quality support starts with strong relationships. Our team takes the time to listen, understand, and build trust with each participant, recognising their individual goals, strengths, cultural background, and personal preferences. By placing participants at the centre of everything we do, we deliver supports that are truly personalised, meaningful, and empowering.

Our staff are carefully selected not only for their qualifications and experience, but also for their empathy, integrity, and commitment to inclusion. All team members undergo thorough screening, ongoing training, and professional development to ensure they provide safe, high-quality, and responsive support that meets NDIS standards and best practices.

We work collaboratively with participants, families, carers, and other service providers to create coordinated support that promotes independence, choice, and control. Our team is passionate about helping participants build life skills, strengthen confidence, and actively engage in their community.

Above all, our dedicated team is driven by a shared purpose — to support people with disability to live fulfilling, independent, and meaningful lives, with dignity, respect, and genuine care at every step of their journey.