Your feedback or complaint

Keep it simple and stick to the facts. Be as specific as possible about dates, names and other important details. There should be enough information for the team to understand the circumstances of your complaint and decide how to deal with it. When writing your complaint, think about:

• What happened?

• Where did the events take place?

• When (time and date)?

• Who was involved?

• Were there any witnesses to these events? Have you included their details?

• Have you taken any action already in relation to your complaint? What happened?