At Care Streams Support, our services are delivered in line with the NDIS Practice Standards and Code of Conduct, ensuring participants receive safe, respectful, and high-quality supports that protect their rights and wellbeing.
We are committed to supporting people with disability to exercise choice and control, achieve personal goals, and live with dignity.
Our Commitment to Participant Rights
Care Streams Support upholds the rights of all participants by ensuring:
Respect for individual choice, privacy, and dignity
Freedom from abuse, neglect, exploitation, and discrimination
Access to supports delivered in a safe and inclusive environment
Clear information provided in a way participants can understand
Participants are actively involved in decisions about their supports, including how, when, and by whom services are delivered.
Person-Centred and Individualised Supports
All services at Care Streams Support are delivered using a person-centred approach, consistent with NDIS requirements. This means:
Supports are based on the participant’s NDIS plan, goals, and preferences
Services are flexible and adjusted as needs change
Participants are supported to build independence and capacity
Cultural, linguistic, and personal values are respected
We work collaboratively with participants, families, carers, and allied professionals to ensure supports align with individual goals.
Safe and Qualified Support Workers
Our support workers are selected, trained, and supervised to meet NDIS compliance requirements. This includes:
* NDIS Worker Screening clearance
* Ongoing training in participant safety and rights
* Understanding of duty of care and professional boundaries
* Commitment to ethical and respectful service delivery
* Support workers follow organisational policies and procedures to ensure consistent, high-quality support.
Service Delivery Aligned With NDIS Standards
Care Streams Support provides services that align with the Core Supports and Capacity Building categories of NDIS plans, including:
*Assistance with daily living activities
Community participation and social inclusion
* Supported Independent Living (SIL)
Transport and access to community services
* Capacity building to support independence and life skills
Services are delivered according to agreed schedules and documented to ensure transparency and accountability.
Risk Management and Participant Safety
Participant safety is central to our service delivery. We have systems in place to:
* Identify and manage risks in service environments
* Respond promptly to incidents, complaints, and feedback
* Report and manage incidents in accordance with NDIS requirements
* Continuously review and improve service quality
* Participants are encouraged to provide feedback and raise concerns without fear of negative consequences.
Complaints and Feedback
Care Streams Support values feedback as part of continuous improvement. Participants have the right to:
* Make a complaint or provide feedback at any time
* Receive support to lodge a complaint if needed
* Have concerns handled fairly, promptly, and confidentially
* Escalate complaints to the NDIS Quality and Safeguards Commission if desired
Information about complaints processes is made available in accessible formats.
Our Ongoing Commitment
Care Streams Support is committed to continuous improvement and compliance with all NDIS requirements.
We regularly review our practices to ensure:
* Services remain participant-focused
* Supports meet evolving NDIS standards
* Participants experience positive and meaningful outcomes
Supporting You, Your Way
At Care Streams Support, we are dedicated to delivering NDIS-compliant, respectful, and reliable supports that empower participants to live the life they choose.